BrainStack Studio Support
How would you like to reach support?
Tracked support tickets are tied to a workspace, so they only open after you sign in. If you do not have an account yet, emailing our support inbox is the right path.
Sign in to your account
Recommended if you already have a BrainStack Studio workspace — your ticket is tracked end to end.
Email our monitored mailbox
Best for pre-signup questions, billing, or payment help. Replies come from support@brainstackstudio.com.
Read our docs
Common workflows, pricing details, and how the decision engines work — usually faster than waiting on a reply.
Pro support SLA: tracked Pro tickets target support response within 4 hours; billing and access issues are triaged first. The monitored mailbox is reviewed by the same team but is not promised on that SLA.