BrainStack Studio Terms of Use

These Terms govern access to and use of brainstackstudio.com and BrainStack Studio websites, applications, tools, dashboards, APIs, decision engines, Explorer sessions, workspaces, content and blueprint functions, trials, subscriptions, support, and related services that link to these Terms (collectively, the “Service”).

“Order” means the plan, price, interval, trial terms, included capabilities, and other commercial terms shown at signup, trial start, checkout, Stripe-hosted checkout, an order form, or a written amendment.

“Customer Content” means inputs, business information, assumptions, tool data, prompts, instructions, files, process descriptions, session data, decision memos, reports, API requests, and other material you or an authorized user submit to or create through the Service.

You must be at least 18 and able to enter a contract. If you act for an organization, you represent that you can bind it. “You” then includes the organization and its authorized users.

The Service is designed primarily for United States business users and is not represented as suitable for every country, regulated industry, or specially regulated data type.

You accept these Terms through an affirmative Terms control in an account, trial, onboarding, checkout, or other gated flow, or by signing an Order that incorporates them. Newsletter subscription, marketing consent, cookie consent, and public browsing are not acceptance of these Terms.

The version above is the docVersion. Current flows may validate and record the docVersion, document hash, action, time, user or email identifier, request ID, IP address, and user-agent information. A stale version may be rejected until you review and accept the current Terms and Privacy Policy.

Subject to these Terms, the Order, and timely payment, BrainStack Ventures grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right during the applicable term to use the Service for your internal business purposes.

You may allow employees and contractors under your control to use an account only within purchased seat and access limits. You are responsible for them. You may not resell, rent, lease, sublicense, white-label, provide service-bureau access to, or commercially exploit the Service unless a signed Order expressly allows it.

Free, Starter, Pro, Enterprise, preview, beta, and custom capabilities differ. A public description does not grant a capability that is not enabled in the account or Order.

You must provide accurate information, protect credentials and API keys, maintain authorized-user access, and notify support@brainstackstudio.com promptly of suspected compromise.

You are responsible for activity under the account and for reviewing saved sessions, shared links, workspace permissions, API usage, and connected integrations. Do not share credentials among unrelated users, expose an API key, access another workspace, evade trial or rate limits, or create accounts using false identity information.

API access may be rate-limited, logged, modified, or revoked to protect the Service. We may invalidate a key that is exposed, abused, inactive, or associated with a Terms violation.

As between you and BrainStack Ventures, you retain rights you have in Customer Content. You represent that you have authority and any required notices, permissions, and lawful bases to submit it.

You grant BrainStack Ventures a worldwide, non-exclusive, royalty-free license during the period reasonably necessary to provide the Service to host, store, reproduce, format, transmit, display to authorized users, analyze, and process Customer Content. This includes technical copies, backups, exports, safety filters, and sending the portions needed for a requested feature to infrastructure, email, integration, and AI providers.

We may create and use aggregated or de-identified information that does not reasonably identify a person or customer to operate, measure, secure, and improve the Service. We will not attempt to re-identify information treated as de-identified except to test controls.

Each party will use reasonable care to protect the other party’s non-public business information and will use it only for this relationship. Standard exclusions apply for information lawfully public, previously known, independently developed, or lawfully received without confidentiality duty. Legally compelled disclosure is permitted, with notice when lawful and practicable.

Connected services such as payment, email, accounting, or other integrations have their own terms. You authorize the exchange needed for the connection you initiate and are responsible for the connected account and data.

Do not submit payment-card numbers, passwords, government IDs, protected health information, biometrics, export-controlled technical data, or other specially regulated information unless a signed Order expressly approves that use.

BrainStack Studio combines deterministic tools, rules, calculators, saved workflows, and provider-dependent AI-assisted features. A deterministic result is only as accurate as its displayed formula, assumptions, configuration, and inputs. An AI-assisted result may vary and may contain hallucinations, omissions, bias, unsupported claims, non-unique content, or incorrect reasoning.

Outputs are drafts for operational planning and productivity support. They are not legal, tax, accounting, investment, credit, insurance, employment, human-resources, cybersecurity, safety, engineering, regulatory, compliance, or other licensed professional advice. They do not guarantee revenue, savings, feasibility, compliance, funding, customer acquisition, business continuity, or any other result.

You must independently review assumptions, formulas, sources, calculations, recommendations, drafts, and decisions before acting, sharing, filing, approving, or spending money. Consult a qualified professional when a decision calls for professional judgment.

Do not use an output as the sole basis for a high-impact decision about a person, including employment, credit, housing, insurance, healthcare, education, access to essential services, or legal rights. Do not treat sample, demo, preview, or fallback content as live customer truth.

AI providers and models may be unavailable, rate-limited, changed, or replaced. A deterministic fallback may preserve some functionality but is not a promise of equivalent content or availability.

You may not:

• use the Service unlawfully, fraudulently, deceptively, or to violate another person’s rights;
• submit infringing, malicious, defamatory, discriminatory, exploitative, or otherwise unlawful content;
• use an output without required human and professional review;
• make a high-impact decision solely through the Service;
• probe, penetrate, scan, or security-test non-public systems without written authorization;
• interfere with availability, introduce malware, scrape or automate at abusive volume, bypass rate limits or safeguards, or evade usage and trial controls;
• reverse engineer, decompile, disassemble, copy, or derive source code or models except where non-waivable law allows;
• misuse credentials or API keys, access another user or workspace, or escalate privileges;
• remove notices, misrepresent provenance, or falsely present draft/AI material as certified or independently verified;
• bulk-extract non-public Service content or outputs to train or build a competing product;
• send spam or unlawful communications, violate export/sanctions rules, or use the Service for an unlawful surveillance or profiling purpose; or
• process data you are not authorized to process.

We may investigate, preserve evidence, remove content, limit features, suspend access, or report conduct when reasonably necessary to protect the Service, users, or legal rights.

Current standard public pricing at this docVersion is:

Stripe-hosted or other checkout may hydrate current prices. The accepted Order controls the actual price, currency, interval, trial, included capabilities, renewal date, and taxes. Do not proceed if it differs from your intended purchase.

Eligible Starter and Pro users currently receive a 14-day no-card trial. No card to start. Add billing to keep Pro; otherwise you keep free-tier access.If a different checkout asks for a payment method or gives a different first-charge date, its clear accepted summary controls.

Trials are limited to eligible new users and businesses. We may deny or terminate duplicate, abusive, fraudulent, or limit-evasion trials.

Stripe processes paid subscriptions. By adding billing and confirming an Order, you authorize recurring charges for the price, interval, taxes, and other disclosed amounts.

Monthly subscriptions renew monthly. Annual subscriptions are paid in advance and renew annually. The billing portal, Stripe checkout, invoice, or receipt shows the exact renewal date. Cancel before renewal to avoid the next charge.

Fees are in U.S. dollars unless stated otherwise and generally exclude applicable sales, use, value-added, withholding, and similar taxes. You are responsible for taxes other than those based on BrainStack Ventures’ net income.

If payment fails, we may retry, request updated billing, limit paid capabilities, suspend access, or terminate the paid plan. You remain responsible for amounts incurred before cancellation.

We may change future pricing. An existing recurring price change takes effect no earlier than the next renewal after reasonable advance notice and any notice required by law, unless you affirmatively accept it sooner. You may cancel before it takes effect.

You may cancel renewal through Account and the Stripe customer billing portal when available, or by contacting support@brainstackstudio.com. Online cancellation is intended to remain available for a subscription entered online.

Cancellation normally stops future renewal and leaves access active through the current paid term. It does not by itself refund a completed charge.

The BrainStack Studio Refund Policy at https://brainstackstudio.com/refund-policy is incorporated by reference. Under the current policy, an eligible customer may request a full refund within seven calendar days after the first paid charge following the trial. After that window, fees are generally non-refundable except as the Refund Policy, the accepted Order, or law requires.

For an annual plan, unless the checkout or a signed Order provides a different and more specific rule, the seven-calendar-day first-charge window applies to the first annual paid charge. After that window, canceling stops the next annual renewal but does not create a prorated refund for the remaining current year.

If plan changes are offered, the confirmation shown before acceptance controls effective date, proration, credits, and capability changes. Provider-side AI unavailability alone does not create an automatic refund, though the posted policy may allow a discretionary credit or refund for a sustained material Service outage.

Nothing limits a non-waivable cancellation or refund right.

BrainStack Ventures and its licensors own the Service, software, interfaces, designs, documentation, formulas, templates, workflows, trademarks, and other materials they provide, excluding Customer Content.

Subject to payment and these Terms, as between you and BrainStack Ventures, you may use outputs generated specifically from your Customer Content for internal business purposes. This does not transfer the underlying Service, methods, third-party materials, or provider technology.

AI output may not be unique, may resemble another output, and may not qualify for copyright protection. We do not warrant non-infringement or exclusivity. You must review and clear output before publishing, selling, registering, or relying on it.

Feedback may be used perpetually, worldwide, irrevocably, and royalty-free without compensation, provided we do not publicly identify you as its source without permission.

The Service depends on Supabase, Stripe, Vercel, Render-hosted services, email and monitoring providers, and AI providers including Anthropic, OpenAI, and Google/Gemini. Provider selection and fallback vary by feature and configuration.

Relevant Customer Content may be sent to a provider when you request an AI-assisted or connected feature. You must have authority to do so. BrainStack Ventures does not control provider outages, APIs, models, terms, independent processing, or retention.

The BrainStack Studio Privacy Policy at https://brainstackstudio.com/privacy explains data practices. Cookie choices are available at https://brainstackstudio.com/cookies.

We use reasonable measures such as HTTPS, authentication and authorization, provider-managed encryption, row-level access patterns, least-privilege practices, rate limits, input controls, audit events, and signed payment-webhook verification. No system is perfectly secure, and we do not warrant uninterrupted or invulnerable operation.

You are responsible for secure credentials, devices, users, integrations, API keys, lawful data collection, and appropriate exports or backups.

We may add, modify, limit, or discontinue features. We will use reasonable efforts to avoid materially reducing a prepaid core capability without notice.

Unless a signed Order expressly states an SLA, there is no uptime, output-accuracy, response-time, recovery-time, or provider-availability guarantee. Preview, beta, AI-assisted, sample, and provider-dependent features may change or fail. Support response descriptions are targets, not guarantees, unless a signed Order says otherwise.

These Terms begin upon acceptance and continue while you use the Service.

We may immediately limit or suspend access for nonpayment, security risk, suspected fraud, abuse, sanctions, unlawful conduct, provider restriction, harm to another person, or material breach. When practicable, we will provide notice and a cure opportunity for a remediable breach.

We may terminate for an uncured material breach or discontinue the Service on reasonable notice. If we terminate a prepaid plan without cause and do not provide the remaining paid service, we will refund the unused prepaid portion. A breach-based termination is not refundable except where law requires.

Export important data before cancellation or termination. Saved Explorer and tool sessions may be deleted using available controls. Other account or workspace data is handled under the Privacy Policy and verified deletion requests. We do not guarantee indefinite post-termination access.

Payment, intellectual-property, Customer Content wind-down licenses, confidentiality, disclaimers, liability, indemnification, disputes, and general provisions survive as their nature requires.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” BRAINSTACK VENTURES DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, QUIET ENJOYMENT, AND RESULTS.

We do not warrant that the Service is uninterrupted or error-free; that data will never be lost; that formulas, assumptions, analyses, recommendations, drafts, or AI output are accurate or suitable; that defects will be corrected; or that use will produce savings, revenue, compliance, approvals, or business outcomes.

Exclusions apply only to the extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRAINSTACK VENTURES AND ITS OWNER, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, SAVINGS, BUSINESS, GOODWILL, OR DATA; BUSINESS INTERRUPTION; SUBSTITUTE SERVICES; OR LOSS ARISING FROM A DECISION OR OUTPUT, EVEN IF ADVISED THAT SUCH DAMAGE WAS POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $100 USD OR (B) THE FEES YOU PAID TO BRAINSTACK VENTURES FOR BRAINSTACK STUDIO DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE FIRST CLAIM. This cap does not apply to the extent a claim arises from BrainStack Ventures' fraud, willful misconduct, or gross negligence, or to the extent a cap on liability for death or bodily injury is not permitted by law.

The limits apply regardless of legal theory and do not limit liability that cannot lawfully be limited, your payment obligations, or your indemnification obligations.

To the extent permitted by law, you will defend, indemnify, and hold harmless BrainStack Ventures, its owner, contractors, licensors, and service providers from third-party claims, damages, judgments, liabilities, costs, and reasonable attorneys’ fees arising from:

• Customer Content or an allegation that you lacked rights or consent to process it;
• your business actions, communications, integrations, or decisions;
• an output you approve, distribute, submit, or rely on;
• your violation of law, another person’s rights, or these Terms; or
• misuse by you or your authorized users.

We will provide reasonably prompt notice and cooperation at your expense. You may control the defense with qualified counsel, but may not settle in a way that admits fault by, imposes an obligation on, or fails to release an indemnified party without written consent. We may participate at our expense.

Colorado law governs without regard to conflict-of-law rules, except where non-waivable law requires otherwise. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing suit, a claimant must email a written notice describing the claimant, facts, requested relief, and contact information to support@brainstackstudio.com with the subject “Legal Dispute Notice — BrainStack Studio.” The parties will attempt good-faith resolution for 30 days. This does not prevent urgent injunctive relief, preservation of a limitations period, or an eligible small-claims filing.

Unresolved claims must be brought in a state court of competent jurisdiction in the Colorado county where BrainStack Ventures’ principal place of business is located at filing, or the United States District Court for the District of Colorado if it has jurisdiction. Each party consents to jurisdiction and venue there.

Jury trial waiver. To the extent permitted by law, you and BrainStack Ventures each knowingly and voluntarily waive the right to a trial by jury in any action arising out of or relating to these Terms or the Service.

These Terms do not require arbitration and do not waive non-waivable consumer rights.

Neither party is liable for delay caused by events beyond reasonable control, except payment already due.

You may not assign these Terms without consent. We may assign them in a sale, reorganization, financing, or transfer of the Service if the assignee assumes applicable obligations. A future transfer from the sole proprietorship to a registered entity requires updated operator disclosure and versioned assent rather than a silent entity claim.

If a provision is unenforceable, it is limited to the minimum necessary and the remainder survives. Failure to enforce is not waiver. Headings are for convenience. “Including” means “including without limitation.”

These Terms, the Privacy Policy, Refund Policy, applicable Order, and signed amendments are the entire agreement. A signed amendment controls, then a specific Order, then these Terms, then general public policies, subject always to non-waivable law.

No third party is a beneficiary.

We may revise these Terms for legal, security, product, provider, or business reasons. Each revision will have a new docVersion, effective date, and corresponding visible-text hash in the acceptance system.

Material changes will receive reasonable email, in-product, or gated re-acceptance notice. When current-version assent is required, you must affirmatively accept before the affected flow continues. We will not rely solely on a hidden posting to impose a materially adverse retroactive term.

If you do not agree to a revision, stop using the affected Service and cancel before renewal.

BrainStack Studio is operated by BrainStack Ventures, a sole proprietorship based in Colorado, United States.

Terms, billing, refund, privacy, security, and dispute questions:

support@brainstackstudio.com

BrainStack Studio support inbox

Use the request type in the subject. Do not email passwords, payment-card data, or API keys.